Technical glitch delays 25 Air India flights by 3 hours

New Delhi: Due to a technical glitch in the check-in software of Air India at its data centre in Atlanta, US, 25 flights were delayed for three hours across its network, including at Indira Gandhi International Airport in Delhi, on Saturday.

Later, Air India tweeted that normal operations have resumed.

Soon after the debt-laden airline’s flights were delayed, people at the airport took to Twitter.

“Just reached Delhi Airport and found out that Air India servers are down for the last two hours. All domestic and international flights are grounded. The airport looks like a mela of stranded passengers with hardly any space to even walk,” BlueKraft Digital Foundation CEO Akhilesh Mishra tweeted.

Another Air India passenger, Manan Jain, tweeted with a photo of his plane seat of an Air India flight. “Waiting for Air India to depart for the last one hour inside the plane. No information no updates, just pure harassment,” Jain said.

Several other passengers also tweeted:

Minister of State for Civil Aviation Jayant Sinha said they had been following up on the matter and the systems have now been restored. “Apologies for the inconvenience suffered. Air India has been asked to ensure that our valued passengers are kept fully informed at all times,” Sinha tweeted.

Air India’s software solution is managed by SITA, a global airlines IT services solution major, which provides its check-in, boarding and baggage tracking technology.