Dalals at your doorstep: Delhi government’s flagship scheme is floundering

New Delhi: The Arvind Kejriwal government’s much-touted scheme for delivering government services at the doorstep of the residents of the city is floundering. The services are not being delivered in the stipulated time frame, forcing residents to take the time-tested middlemen route.

The scheme was launched on September 10 with 40 services. It was announced that 20 more services would be added a month later. However, that was not done. The residents find  the number 1076 perpetually engaged. And when they get through, they discover that it is not toll free. They have to spend Rs 15-20 on making the calls .

‘Check status yourself’

Sanjeev Oberoi (application number 2252243818), a resident of Greater Kailash, had applied for duplicate driving licence on September 12. He handed over Rs 450 and the requisite documents to the ‘Mobile Sahayak’. However, his licence is yet to reach him. When he called up the call centre, he was told that their job was limited to collecting the documents. “Visit the transport office to get details of the status of your application,” he was told. He, ultimately, contacted an agent at the transport office and his job was done.

Application rejected

Similarly, Ashish Rao (Application number 90500000453387) wanted an OBC certificate. He was told by the person who collected the fee and the documents from his home that the certificate would be delivered within a month. When that did not happen, he checked the status of his application and found that it had been rejected as original documents were not presented for verification. “I was never told that I have to present original documents, neither was I informed that my application has been rejected,” he said.

‘We are looking into complaints’

KS Surendra, additional director, administrative reforms said that some complaints have been received and steps are being taken for their redressal. When asked why the call centre is not able to answer the queries of the applicants, he said that it was the responsibility of the agency concerned to satisfy the callers.

(Story: Anand Pawar)