An almost 12-minute video titled The Secrets of Cups, was produced and uploaded to Sina Weibo on Wednesday night by a well-known Chinese blogger Wu Dong.
Within 24 hours of its release, the video sparked heated discussions in print and online media, as it showed housekeepers cleaning mugs and cups with soiled towels or the same cloth that they used to wipe toilet seats.
Wu said all the footage was recorded this year, and he was inspired to create it after walking in on a housekeeper who was using a bath towel to clean cups.
“It’s a problem prevalent in the entire industry. The reason I exposed the 14 hotels, in particular, is that they are the most expensive, the most popular or are generally considered benchmarks of the industry,” he said in a Beijing News video on Thursday.
On Youtube, the video come with a description that read, “Today I’m going to tell you about a longstanding problem in China’s hospitality industry, which is reaching nearly 100%, even for the most highly regarded brands. Each group has guest room cleaning procedures and hygiene standards, and the government has also promulgated the “hotel room cups and tools cleaning operation rules”, but the entire industry has hardly been strictly implemented, leaving behind health risks.” and tagged the following hotels: @ Marriott @Hyatt @Shangri-La Hotels and Resorts @hilton @Aman – Resorts, Hotels & Residences @The Peninsula Hotels @ The Leading Hotels of The World @Mandarin Oriental @Four Seasons Hotels and Resorts
After the video went viral within a day, the Park Hyatt Beijing and the Shangri-la Hotel Fuzhou, which were among the 14 hotels featured in the video, issued apology letters on Thursday, claiming that they would conduct additional training and self-checks.
Health officials in Beijing’s Dongcheng, Haidian and Chaoyang districts collected samples from four of the hotels shown in the video. Test results will be made public, they said.
This is not the first time that China’s some of the most expensive hotels have been caught in crude cleaning practices. In 2017, five luxury hotels in Beijing failed to change bedsheets as required after guests checked out.
Watch Wu Dong video titled The Secret of Cups here: