Amazon India head booked, as customer allegedly receives soap instead of phone

New Delhi: Three persons along with Amazon’s India head have been charged after a customer allegedly received a soap instead of a mobile phone that he ordered from the e-commerce giant, the police said on Tuesday.

The case was registered at the Bisrakh police station in Greater Noida on Monday, they said. The company, however, said it takes all incidents of frauds seriously and was extending cooperation to police.

“A matter has been reported from Bisrakh police station area. The complainant said he had ordered a mobile phone through Amazon website. When he got the delivery on October 27 and opened the parcel, he found a soap instead of the phone in it,” said Circle Officer at Bisrakh Nishank Sharma. He said legal proceedings have been initiated in the case.

Based on a complaint from the customer, an FIR has been registered against Amazon’s country head Amit Agrawal, logistics firm Darshita Pvt Ltd directors Pradeep Kumar and Ravish Agrawal and delivery boy Anil, the police said.

Amazon confirmed the incident and said they have processed the refund to the complainant.

“As India’s most trusted online marketplace, we take incidents of fraud seriously. A case has been reported at the Bisrakh police station in Greater Noida. Local police have taken charge and we are extending all support or information that they need,” Amazon told PTI.