Ayushman scheme: No treatment after 5 pm in Chhattisgarh hospitals

State IMA unit says doctors sick of glitches in software

Raipur: Beneficiaries of the Ayushman or PM Jan Arogya Yojana (PMJAY) are not getting treatment in hospitals if they reach there after 5 pm. They are getting free treatment only if they visit the hospitals between 10 am and 5 pm. This has led to hundreds of patients reaching the hospitals late in the night in emergencies being denied treatment under the scheme.

OTP required

Prime Minister Narendra Modi launches Ayushman Scheme in Chhattisgarh (file photo)

And that is because the Ayushman Mitras are available in hospitals only from 10 to 5. The OTP, which has to be fed into the software before starting treatment, is sent to the mobiles of the Ayushman Mitras. Besides, the user ID needed to access the software is only available with them.

The duty hours of the Ayushman Mitras are from 10 to 5 and so any patient reaching a private or government hospital after their duty hours cannot get benefit of the scheme. If, for some reason, the computer gets switched off even for ten minutes, a new log in is required, for which user ID and OTP are needed.

Software glitches

Ayushyaman scheme: Image tweeted by Union Health Ministry

Suchita Sahu reached a leading private hospital here with complaint of severe pain in the left ear. Examination revealed that she would require surgery as her ear drum was torn. However, due to a technical problem, the software did not accept the request for the whole day and she had return without treatment.

The Ayushman Mitra at another private hospital keeps the mobile on which the OTP is sent with one of his relatives and every time he asks the relative to text the OTP. Complaints to the health department by the hospital managements have fallen on deaf ears.

‘Yes, there are problems’

There are some software-related issues. The Union Health Ministry is working on them – R. Prasanna, Commissioner, Health, Govt of Chhattisgarh

‘Treatment not possible’

Unless the software is made bug-free and the amount of packages is increased, it won’t be possible to treat patients – Dr Ashok Tripathi, State President, Indian Medical Association.
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